Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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The end goal is to get the problem resolved, not to put employees on the defensive
  • John Tschohl
  • 1,411 Reads 2 Shares
Franchise executives discuss how to balance the power of AI and technology with personal interaction to optimize customer experience
  • Kerry Pipes
  • 1,281 Reads 7 Shares
Franchise leaders discuss how they improve operations, efficiency, and the customer experience by collecting data through the latest technology platforms
  • Kevin Behan
  • 2,072 Reads 10 Shares
Although franchises are national brands, customers often think locally when evaluating their closest franchise location
  • Steven Toole
  • 1,899 Reads 15 Shares
Employees who complain are an opportunity for growth, reflection, and improvement
  • John DiJulius
  • 1,666 Reads 3 Shares
Brands have the opportunity to stand out from the competition by offering a personalized experience and building relationships with the customer
  • Tim Sharp
  • 1,330 Reads 3 Shares
How you and your employees treat your customers is critical
  • John Tschohl
  • 1,311 Reads 3 Shares
Delivering exceptional CX is indispensable for sustainable growth in franchising
  • Kerry Pipes
  • 2,138 Reads 5 Shares
The company prioritizes character and chemistry over competency when hiring
  • John DiJulius
  • 3,177 Reads 8 Shares
Annual conference provides top insights and strategies for franchise leaders to deliver outstanding experiences for customers
  • Franchise Update Media
  • 2,202 Reads 2 Shares
Customer experience leaders consistently outperform competitors and the stock market
  • John DiJulius
  • 3,321 Reads 6 Shares
Angry Crab Shack
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Angry Crab Shack
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Angry Crab Shack
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Advertising and quality products go only so far
  • John Tschohl
  • 2,103 Reads 6 Shares
Developing a strong company culture and employee experience can lead to greater customer satisfaction
  • Del Salinas
  • 3,365 Reads 9 Shares
A customer experience action statement clarifies employees' daily roles
  • John DiJulius
  • 2,347 Reads 5 Shares
CEO shares tips for marketing and engaging with customers to enhance brand experience
  • Teresa Johnson
  • 2,533 Reads 9 Shares
Everyone deserves high-quality customer service, so get what you deserve
  • John Tschohl
  • 2,592 Reads 4 Shares
Development programs can help train future leaders
  • John DiJulius
  • 3,226 Reads 4 Shares
Placing an increased focus on personalized AI interaction can lead to greater customer satisfaction and loyalty
  • Kevin Behan
  • 3,434 Reads 5 Shares
AI-operator systems prevent missed calls while decreasing wait times and increasing customer satisfaction  
  • David Duguan
  • 3,465 Reads 11 Shares
Companies must train employees in a customer-first culture to develop successful teams
  • John Tschohl
  • 2,505 Reads 3 Shares
Personalizing interactions and leveraging the latest in technology can benefit both customers and franchise employees
  • Mike Ball
  • 3,092 Reads 6 Shares
Broken Yolk
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Broken Yolk
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Broken Yolk
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High prices and complaints about customer service are leading to a decrease in QSR consumer traffic
  • Kevin Behan
  • 3,617 Reads 7 Shares
Successful companies empower employees to make decisions to best serve the customer 
  • John Tschohl
  • 2,073 Reads 4 Shares
Franchisees can take advantage of local insights and feedback to strategically market their business
  • Brett Townsend
  • 2,579 Reads 3 Shares
It's crucial to reduce the amount of time needed to complete a task
  • John Tschohl
  • 2,424 Reads 4 Shares
Director of Brand Marketing shares strategies to establish community connections as a way to raise brand awareness
  • Franchise Update Media
  • 3,606 Reads 9 Shares
Franchise executives gathered to examine the many facets of the customer experience.
  • Kerry Pipes
  • 3,141 Reads 3 Shares
Restaurants win with loyalty programs that increase sales and customer engagement  
  • Kevin Behan
  • 2,854 Reads 9 Shares
Embracing technology is key for restaurants looking to deliver optimal experiences that keep customers coming back
  • Jodi Boyce
  • 3,349 Reads 8 Shares
Developing a positive customer experience is established throughout all parts of a franchise's operations and can lead to increased profitability
  • Kevin Behan
  • 2,397 Reads 8 Shares
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