Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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AnswerConnect
AnswerConnect offers 24/7 live answering with professional receptionists using franchisor-approved scripts to ensure a warm, consistent brand experience.
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MassageLuXe
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As franchise consumer marketers seek a competitive advantage in the battle for both customers and employees, these blogs, podcasts, and videos are sure to help!
  • Eddy Goldberg
  • 3,546 Reads 3 Shares
11 ways to improve your customer service and make 2023 your best CX year ever!
  • John DiJulius
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Only a few companies have a practice of calling their customers by name. You should be one of them
  • John Tschohl
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Covid sent employees packing and negated one of your most important differentiators: great customer service. Time to fix it in 2023!
  • John Tschohl
  • 3,108 Reads 1 Shares
As a recession looms, history shows that great customer experience brands outperform in any economy - how's yours doing?
  • John DiJulius
  • 5,103 Reads 9 Shares
Our November roundup of consumer experience–related news, trends, and other developments!
  • Eddy Goldberg
  • 3,326 Reads 1 Shares
These 5 companies are reaping the financial benefits of making customer service a top priority.
  • John Tschohl
  • 5,053 Reads 6 Shares
The customer service experience provided during “grudge buys” can impact future decision processes and purchase behaviors
  • John DiJulius
  • 7,222 Reads 1 Shares
Today’s “all hands on deck” response to the labor shortage is leading many frontline employees and CSRs down the path of burnout. They’re not happy.
  • John DiJulius
  • 3,441 Reads 1 Shares
The Great Adjustment means it's time to review what is working, what is not, and why customer experience training is essential
  • John DiJulius
  • 5,401 Reads 27 Shares
If there’s one thing today’s customers want, it’s speed. How much friction does your brand have delivering that?
  • John Tschohl
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Tropical Smoothie Cafe
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How you can build a service culture plan that makes your company a more trusted and well-liked business.
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Our September roundup of consumer marketing news, trends, and other developments!
  • Eddy Goldberg
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When it comes to customer service, banishing the word No from your employees’ vocabulary will go a long way. Just say Yes!
  • John DiJulius
  • 5,900 Reads 3 Shares
You just may be the first to ever teach your employees about customer service
  • John Tschohl
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Focus on these characteristics to make your employees outstanding listeners.
  • John DiJulius
  • 6,377 Reads 6 Shares
Successful franchisee shares 3 best practices for creating a community and ultimately a customer for life
  • Dave Wagner 
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To deliver the best service you must have a customer-centric approach that offers seamless experiences across the entire customer journey
  • John DiJulius
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Boost your odds of staffing up for summer with these 3 tips from Snagajob
  • Mathieu Stevenson
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Every company screws up with customers sometimes. Here's how to turn that to your advantage
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Franchise Update Media introduces the new monthly Franchise Customer Experience Report newsletter
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  • 4,576 Reads 4 Shares
Indevia Accounting
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Indevia Accounting
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5 tips for service recovery – the ability to turn an unhappy customer into a long-term, loyal one
  • John Tschohl
  • 4,576 Reads 22 Shares
Companies should focus on making service easier by reducing the amount of work required of customers to get their issues resolved.
  • John DiJulius
  • 3,471 Reads 5 Shares
If your frontline employees are making any of these 7 customer service experience mistakes, it’s costing your business money every day
  • Bob Phibbs
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4 ways to flip an upset customer so that in 60 seconds they believe they are dealing with the greatest company on earth.
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How to establish a customer service initiative that both succeeds and lasts
  • John DiJulius
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Training employees to deal effectively with irate customers will help retain both your customers and your employees
  • John Tschohl
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5 key strategies to help strengthen relationships with customers and other business associates
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Examples of why your company should make your customer experience your most distinct competitive advantage
  • John DiJulius
  • 3,641 Reads 14 Shares
Customer loyalty is a result of the multiple positive ‘micro-experiences’ a person has with a brand.
  • John DiJulius
  • 4,071 Reads 41 Shares
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